Refund policy

DUSKWATER (operated by Globridge DE, LLC) offers a 30-day return policy. You have 30 days after your order is delivered to request a return.

Eligibility

Items must be unworn, unwashed and in the same condition you received them, with any tags attached. Please include your order number or proof of purchase.

Non-returnable items

Personalized items are final sale. Jerseys or other pieces customized with a name and/or number are made to order and cannot be returned or exchanged, unless they arrive defective, damaged or incorrect. Gift cards are non-returnable.

How to start a return

Email wear.duskwater@gmail.com with your order number and the item(s) you want to return. We'll reply within 1–2 business days with return instructions. Items sent back without contacting us first will not be accepted.

Return address (only after your return is approved):
DUSKWATER Returns, 335 Ashmont Street, Apt 2, Dorchester Center, MA 02124, United States

Return shipping

Return shipping is paid by the customer, except when an item arrives defective, damaged or incorrect — then we cover it.

Damaged, defective or wrong items

Inspect your order on arrival. If anything is defective, damaged or not what you ordered (including personalized items), email us within 30 days of delivery with a photo and your order number and we'll send a replacement or a full refund.

Exchanges

To get a different size or color, return the item and place a new order.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank may take extra time to post it.

Contact: wear.duskwater@gmail.com